FAQ

Delivery

When Will My Item Be Dispatched?

Due to the handmade nature of our items, orders may take up to 3 working days to be dispatched. You will receive a notification email once your order has been shipped.

What service is used?

UK Royal Mail Tracked Delivery

Some International Locations DHL, Fedex or DPD Tracked

Where Is My Order?

Once you have been informed that your item has been dispatched, please allow time for its arrival.

UK: Up to 2 working days
International: Up to 10 working days

Do You Deliver Internationally?

Yes! We offer free delivery to most countries, including:

Andorra, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Africa, Slovenia, Spain, Switzerland, UK, USA

For the following countries, shipping is free up to 750g; orders exceeding this weight will incur a fee:

Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Mexico, Paraguay, Peru, Venezuela

Please note: Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in the item price or shipping cost.

How Do I Enter Discount Code?

Desktop:
At checkout enter your discount code in the field below your product, then click Apply.

Mobile:
At checkout, tap the order summary at the top to expand it. Enter your discount code in the field provided, then click Apply.

Product Information

How Do I Wash My Items?

Mugs, Bottles, Tumblers, Plant Pots and Make Holders:

  • Rinse inside with warm soapy water
  • Gently clean outside with a soft cloth

Are The Items Dishwasher and Microwave Safe?

No

What's On The Products?

Rhinestones and/or Flowers

Are There Variations Of The Products?

All items are handmade, so no two will be exactly alike. The placement of rhinestones will be different, and the colour or style of flowers and accessories (if included) may also differ from item to item.

All items are handmade, so no two will be exactly alike. The placement of rhinestones will be different, and the colour or style of flowers and accessories (if included) may also differ from item to item.

Custom Mugs

Do You Do Custom Mugs?

Yes

How Do I Order A Custom Mug?

Mugs For Custom

How Long Do Custom Mugs Take?

3-5 Working Days
As the mugs are individually handmade time is needed to design and set the mugs.